Refund Policy
14-day returns
You can return eligible items within 14 days of delivery for a refund if there is any defects or manufacturing concerns.
Eligibility
For hygiene and safety reasons, skincare and personal-care products (including pimple patches) can only be returned if they are unopened, unused, and in their original sealed packaging.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us within 14 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund. You won't need to return the item.
How to start a return
Email shadella.co@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as unauthorized returns can't be accepted.
Return shipping
Return shipping costs are the customer's responsibility unless the return is due to our error (a damaged, defective, or incorrect item).
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Questions
Contact us anytime at shadella.co@gmail.com.