Shipping Policy

Free worldwide shipping on every order.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a second email with tracking details once it ships.

Delivery time

Most orders arrive within 7–14 business days after shipping. Delivery to some regions, and during peak holiday periods, can take longer. These are estimates, not guarantees, and carrier delays are outside our control.

Tracking

Every order ships with tracking. If your tracking hasn't updated for 7 days, please contact us and we'll look into it.

Customs and import duties

Orders shipped outside Canada may be subject to import duties or taxes charged by the destination country. These charges, if any, are the customer's responsibility.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, email us right away and we'll do our best to correct it before the order ships.

Lost or missing packages

If your order hasn't arrived within 30 business days of shipping, contact us and we'll send a replacement or issue a full refund.

Questions

Email us at shadella.co@gmail.com with your order number and we'll be happy to help.